We do not accept cancellations on orders once they are shipped. Undeliverable or refused shipments will be subject to a 25% restocking charge plus the cost of shipping and handling. To initiate an exchange, please email us at with your order number and a photo of the damaged or defective item. If you received a defective or damaged item, we will gladly exchange it for the same item. Please allow 3-4 days for the refund to appear on your account. We will then process your refund and issue a credit to your original method of payment. Once we receive your item, we will inspect it and notify you that we have received your returned item. For more information we recommend you to contact us for more details before you make a purchase. Heavy equipment that require palletized shipment such as autoclaves, colposcopes, laboratory incubator shakers, industrial ultrasonic cleaners, heavy lighting fixtures, etc.Software and digital media: Once software or digital media has been opened or activated, it may not be eligible for return due to licensing and copyright issues. Hazardous materials: Items that are classified as hazardous materials, such as chemicals or radioactive materials, may not be eligible for return due to safety concerns. If you believe that the product you are willing to purchase may fall into this category, please contact us first at 1-888-822 3336 or by email at before making your purchase to avoid any possible return issues. Special order items: Items that are not regularly stocked and are specifically ordered for a customer are not eligible for return. Opened or used equipment: Once equipment has been used or opened, it may be contaminated and unsuitable for resale.Ĭonsumable items: Items that are designed to be used once and then disposed of, such as disposable gloves, needles, and syringes, may not be eligible for return due to health and safety concerns. (Please refer to the list below) Please note that all clearance and sale items are final sale and cannot be returned. Non-Returnable Items: Certain items cannot be returned. Please note that customers are responsible for the shipping cost of the return. Our customer service team will then provide you with a return authorization number and the address to send the item(s) back to. To initiate a return, please email us at your order number and the reason for the return. To be eligible for a return, your item must be unused and in the same condition that you received it. Your return MUST also be in original packaging. We accept returns on most items within 14 days of delivery. In the event that you are not satisfied, we offer the following return policy: We strive to provide you with the best possible customer service and want you to be completely satisfied with your purchase. It does not store any personal data.Thank you for shopping with us at. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". ![]() The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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